Types of personal data
Jack & Charlie may collect and process the following personal data:
- First name
- Last name
- Company name
- Company address
- E-mail address
- Telephone number
- Language preferences
In addition, Jack & Charlie collects anonymous information regarding your use of the Jack & Charlie website. This may include information about the type of browser used, pages visited, IP-address, location etc. You cannot be identified by this information. The use of this information is limited to collecting statistics on website use.
Collection and processing of personal data
In some cases, Jack & Charlie may ask you to provide personal information. This information might be used to further inform you about our services or any news concerning Jack & Charlie. This also includes data provision in the context of a call for tender or the exchange of business cards.
Should you object to this, you can always send us an e-mail at firstname.lastname@example.org or contact us at Jack & Charlie, Vaartkom 41/0202, B-3000 Leuven, Belgium to let us know that you want to stop this type of communication. At any moment and in the same way, you can also ask to look into or change the collected data, or report your opposition to the data processing. Unsubscribing to our newsletter or adjusting your communication preferences is possible by clicking on the “unsubscribe” link provided in every Jack & Charlie e-mail newsletter.
Jack & Charlie is responsible for the processing of personal data collected on the website and may also outsource the processing to external processors. In both cases, Jack & Charlie will take all necessary measures to ensure the safety and privacy of the data processing. With the exception of these external processors, your data will never be passed on to third parties, unless a court order was issued to provide this data.
Use and storage of personal data
Jack & Charlie may use your personal data for the following purposes:
- To send direct marketing and advertising, updates and promotional offers according to your communication preferences
- To optimize the quality, management and content of the website
- To create statistical documents
- To draw up a tender
- To conduct customer satisfaction research, surveys and other types of market research
- To detect lookalike profiles, unless you have explicitly objected this use
Unless a longer retention period is required or justified by the law or by the enforcement of other legal obligations, Jack & Charlie will not retain your personal data any longer than necessary to obtain the goals or uses listed above.
Protection of personal data
Jack & Charlie commits itself to undertake reasonable, physical, technological and organizational precautionary measures to prevent any unauthorized access, loss, misuse, change of/to your personal data.
In the exceptional case that your personal data is breached or lost, Jack & Charlie commits itself to report this loss or breach within 72 hours and to take the necessary action to prevent further damage.
The Cookie Law has been in force in Europe since the 5th of June 2012. This law requires websites to clearly and adequately inform its users about cookies.
What is a cookie?
Cookies are small text files that are saved on a user’s computer when that user visits a website.
A distinction is made between permanent and temporary cookies on the one hand, and between direct and indirect cookies on the other hand. Cookies are permanent when they remain on the user’s computer, even after the browser was closed. Direct cookies are sent by the website itself, whereas indirect cookies belong to third parties.
Some kinds of cookies can remember functional preferences such as the user’s language preference. Some cookies analyze information such as the amount of visits on a website. Other cookies might be used for marketing purposes.
The functional cookies (both permanent and direct) on the Jack & Charlie website are cookies that are necessary for the website to function and register the preferences set by users (such as language preference) and to recognize returning visitors.
If you do not want any data about your visit to the website to be passed on to Google Analytics, you can download and install the Google Analytics Opt-out Browser add-on. More information about privacy in Google Analytics is available here.
Analytics cookies used:
This is an external cookie by Wistia which is used to resume a video after it has been interrupted.
These cookies keep track of the pages you visit to build up a profile of your online behavior. This profile can be linked to data such as your name, address or e-mail address.
Slaask cookies track information about chat sessions on the website to be able to identify you with a unique user token.
Wistia uses the following HubSpot-cookies to collect information about the user’s interaction with Wistia video content.
Ad targeting cookies
These third party cookies are placed on advertising platforms or networks to:
- Display and follow up on advertisements
- Allow advertising networks to show adverts that are relevant for you, based on your previous activity (this is also referred to as “behavioral” or “direct” advertising)
They are usually installed by third party advertising networks with the consent of a website operator. They can remember that you visited a certain website and this information may be shared with other organizations, such as other advertisers. However, they cannot define who you are, because the collected data is never linked to your profile.
“Retargeting” is a way of advertising based on interests, which allows us to show advertisements based on your previous browsing activity on our website. This allows us to advertise to people who have previously visited our website. These cookies are usually installed on your device by third party advertising networks. These are some of the most important external networks we work with:
Without these cookies, the online advertisements you see would be less relevant for you and your interests.
Deleting or turning off cookies
Most internet browsers are set up to automatically accept cookies. However, you can delete cookies that have been installed or object to the installation of any new cookies using the browser settings on your computer. How exactly you can do this depends on your browser. If necessary, consult your browser’s ‘help’ function or go to http://www.whatarecookies.com/delete.asp for more details. On http://www.youronlinechoices.com/be-nl/ … you can indicate which companies can or cannot record your browsing activity.
Should you have any complaints about the way Jack & Charlie collects, uses and/or processes your personal data, you can file a complaint with the Privacy Commission.